Move-In Project Manager - Interior Design

At Lakeview Village, we are friendly professionals who are united by our passion for providing aging adults with a lifestyle and quality services above the rest. No matter the stage in your career, this is your opportunity to be a part of a community that creates cherished memories for our residents.

Lakeview Village is a continuing care retirement community.  We have an opening for a Move-In Project Manager - Interior Design to work Full Time.

Lakeview's Move-In Project Manager - Interior Design helps to facilitate resident moves on campus in cooperation with the residents and their families, Sales & Marketing, Facilities, Social Services, Accounting and other departments; and to coordinate move ins and internal transfers.

Why join us?

• Competitive pay
• Health, dental, and vision benefits
• Retirement plan with employer match
• Employee Assistance Program
• Fitness center and pool

Job Duties and Responsibilities 

• Guides prospective residents and families through the move-in process, managing applications, paperwork, and ongoing communication.

• Assists current and prospective residents with completing required forms, distributes to appropriate departments, and ensures accurate and up-to-date electronic pre-admission and admission files.
• Prepares residents for move-in by setting up files, billing, and utilities (phone, cable, internet) and coordinating parking and storage assignments with Facilities.
• Welcomes new residents by providing welcome materials, preparing move-in binders, gathering mentor information, and scheduling orientation with Community Life or the Independent Living Social Worker.
• Monitors marketable independent living units (“Bestsellers List”) and provides timely updates on move-outs and available units to the Director of Sales & Marketing.

• Coordinates move-out processes by obtaining anticipated move-out information from the Independent Living Social Worker and working with Facilities to ensure units are cleared, cleaned, and ready for marketing.
• Collaborates with the Independent Living Social Worker on internal transfers (“move-ups”), presenting unit options to residents and families, and coordinating all steps of the transfer following standard new move-in or transfer procedures.
• Tracks remodel progress to ensure units are completed and ready for occupancy.
• Notifies relevant departments of new and internal moves and maintains a current move schedule for Marketing and Facilities.
• Conducts closing appointments with Administration, secures entry fee payments, and ensures safe delivery of payment with required paperwork.
• Conducts closing appointments with Administration and secures an entry fee via wire transfer or check, ensures the safe delivery of payment with appropriate accompanying paperwork.
• Coordinates move-in, transfer, and renovation billing with appropriate departments.
• Assists prospects with selecting fixtures, finishes, and upgrades in alignment with Lakeview standards.
• Participates in Marketing and Facilities meetings as assigned.
• Supports prospect engagement by inviting them to community events in collaboration with the Director of Community Life.
• Maintains strong working relationships with internal departments and external contacts to support effective programs and meet resident and facility needs.
• Ensures that Residents’ Rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to express grievances are followed
• Maintains confidentiality of sensitive information.

• Bachelor’s degree in Interior Design or related field, preferred
• Experience in management of remodeling projects and interior design, preferred
• Must have a good working knowledge of database and Microsoft Office Suite of software (Word, Excel, Outlook, PowerPoint).
• Demonstrates strong organizational skills and the ability to be self-directed.
• Demonstrates good communications skills, including but not limited to effective reading, writing, speaking, and analytical skills, with a fluent understanding of English. 
• Ability to work independently, prioritize tasks appropriately, and exercise sound judgement where procedures cannot be standardized.
• Ability to understand mathematical and financial calculations required in resident agreements.
• Ability to work overtime and weekends as assigned.
• Possesses an empathetic approach to the elderly.
• Able to work in a team setting with residents, relatives, staff, and others.

Physical Demands

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Exerts up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to lift, carry, push, and pull, or otherwise move objects, including the human body.  Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. Expresses or exchange ideas by means of talking and to hear sounds at normal speaking levels. May be required to stand for sustained periods of time and walk from one site to another. May need to stoop/bend, kneel, crawl, and reach. May be required to use fingering such as picking, pinching, typing, grasping with the fingers and palm and feeling attributes of objects by touching with skin or fingertips. The duties of this position require repetitive motions of the wrists, hand and/or fingers.
• PDC Level: Light